At Universal Book Store, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
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You may return eligible items within 7 days of delivery.
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Items must be in their original condition, unused, and with all tags intact.
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Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item sent by us.
Non-Returnable Items
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Digital products (eBooks, audiobooks)
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Gift cards
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Clearance or final sale items
Refunds
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Once we receive and inspect your return, we will notify you of the status.
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Approved refunds will be processed to your original payment method within 5-7 business days.
Damaged or Wrong Item
If you receive a damaged or incorrect product, please contact us at info@universalbookstore.pk within 48 hours of delivery with your order details and photos of the item.
Contact Us
For questions about returns or refunds, reach out to us at:
Email: info@universalbookstore.com
Phone: (021)-34933055 / (021)-34933699
